Natural, human-like conversations that guide callers through IT support steps and escalate to your team with full context whenever it matters.
SageWay adapts to any organization with high-volume support requests — from enterprise IT help desks to patient-facing healthcare lines.
Automate Level 1 help desk tasks—password resets, VPN troubleshooting, and software provisioning—so your team can focus on higher-value, strategic work.
Handle thousands of student IT requests each semester — campus WiFi, LMS access, email provisioning — without scaling headcount.
Reduce hold times for appointment scheduling, patient inquiries, and provider availability with HIPAA-aware voice automation.
Deflect repetitive calls with intelligent self-service, then hand off complex issues to live agents with full context.
Deliver 24/7 guest support across reservations, concierge requests, and facility services — in the guest's preferred language.
Automate account inquiries, transaction disputes, and branch routing with compliant, auditable voice interactions.
No demo request forms. No waiting for a callback. Just click and talk — your browser connects you directly to our AI agent in seconds.
The best way to understand SageWay is to call our agent live from your browser — instant voice, no phone number required.
Start a live voice call in your browser — no phone number required.
Uses your mic · Free · 24/7
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Purpose-Built for IT Help Desk Teams — From Telephony Routing to Real-Time Intelligence.
Connects directly to your existing telephony infrastructure via SIP trunking — no rip-and-replace required. Supports Asterisk, FreeSWITCH, Teams, and major carrier DID providers with intelligent call routing, failover, and transfer back to live agents.
AsteriskPowered by ElevenLabs ultra-low-latency voice synthesis and your choice of frontier LLM — GPT-4o, Claude Sonnet, or Gemini. Sub-second response times with natural turn-taking and interruption handling across 30+ languages.
ElevenLabsGPT-4o
Claude
Gemini30+ LanguagesAuthenticates callers and executes actions against Active Directory, Entra ID, Okta, and Google Workspace. Integrates with Azure, AWS, and on-prem infrastructure so the agent can reset passwords, unlock accounts, and verify identity in real time.
OktaAzure
Google WorkspaceEvery caller gets an AI Voice agent instantly — no hold queues, no busy signals, no callback lists. SageWay voice agents scale elastically, handling hundreds of simultaneous calls during peak hours like Monday-morning password resets or company-wide outages, so wait times drop to zero.
Analyzes caller tone, speech patterns, and word choice every second to detect frustration, urgency, or distress. When sentiment drops, SageWay automatically adjusts its approach or escalates to a human technician with full call context.
Chains multi-step resolution workflows that branch based on caller identity, issue type, and system state. From password resets with MFA verification to multi-tier escalation with approval gates — actions span ticketing, identity, and communication platforms in a single call.
n8nPower Automate
ZapierREST APIsWebhooksEnterprise IT teams need confidence that voice AI meets their security standards. SageWay is designed with data protection, compliance alignment, and full auditability from day one.
Protect caller and system data at every layer, with retention controls that match your policies.
Built to support regulated environments and the questionnaires your InfoSec team already runs.
Operational visibility for IT and GRC: who did what, when — without slowing agents down.
Understanding the intelligent architecture behind every support call
Seconds, not hours
Multi-step reasoning chains actions across identity providers, ITSM platforms, and communication tools — resolving common L1 issues end-to-end without human involvement.
Training human support teams takes weeks of onboarding, testing, and supervision. SageWay learns instantly. Upload your documentation and the AI immediately understands how to assist callers.
Monitor agents, review conversations, and tune performance from one place.
SageWay provides a comprehensive dashboard to manage your IT Help Desk voice AI agents, track performance, and gain insights into support operations.
From a single interface, you can configure agents, review call logs, manage your knowledge base, and analyze support metrics in Real-Time.
Configure and deploy voice AI agents tailored to your support needs
Review complete call histories with full transcriptions and analysis
Upload and organize IT documentation for your AI agents
Track call volumes, resolution rates, and agent performance
Flexible deployment strategy that scales with your needs
Start
Cover nights, weekends, and holidays with reliable 24/7 response.
Expand
Automate routine IT Help Desk requests with workflow- and KB-aware handling.
Scale
Scale with governance controls, clear metrics, and low operational risk.
Start
Cover nights, weekends, and holidays with reliable 24/7 response.
Expand
Automate routine IT Help Desk requests with workflow- and KB-aware handling.
Scale
Scale with governance controls, clear metrics, and low operational risk.
Every organization has different IT support needs. SageWay offers custom pricing tailored to your environment.
We tailor our pricing based on your specific requirements
Fill out the form to discuss your specific needs